Call centre, telecom and ISP support. Call volume, resolution and satisfaction scores are the whole job.
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A customer service CV for a call centre or BPO job is read like a report card, because call centres measure everything: calls a day, handling time, first-call resolution, satisfaction score. The example above gives all of them, names the ticketing system, and states English fluency honestly near the top — for international BPO work it is the first filter. The format works for a customer service representative, executive or agent, in Nepal or India.
Aayush Shrestha
Customer Service Executive
Kathmandu · +977 98XXXXXXXX · aayush.shrestha@example.com · linkedin.com/in/aayushshrestha
Summary
Customer service executive with three years in telecom support and international BPO in Kathmandu. Handles around 90 calls a day with 86% first-call resolution and a 4.6 out of 5 satisfaction score. Works in Nepali and fluent English, across voice, chat and email, on rotating shifts including nights.
Experience
Customer Service Executive
International BPO · Kathmandu · Baishakh 2081 – Present
- Handle around 90 inbound calls a day for an overseas e-commerce client
- Maintain 86% first-call resolution and a 4.6/5 customer satisfaction score
- Log and escalate tickets in Zendesk within the client's service-level targets
- Work a rotating shift pattern including night shifts for US time zones
Customer Care Representative
Internet service provider · Kathmandu · Shrawan 2079 – Chaitra 2080
- Resolved connection and billing complaints by phone and Facebook chat
- Guided customers through router setup and basic troubleshooting remotely
- Reduced repeat complaints in a zone by flagging a recurring fibre fault to the field team
Education
Bachelor of Business Studies (BBS)
Tribhuvan University affiliated campus · 2075 – 2079
Skills
- Inbound call handling
- Complaint resolution
- Zendesk / ticketing
- Chat and email support
- English typing — 50 wpm
Languages
- Nepali — Native
- English — Fluent
- Hindi — Professional
Certifications
Customer service excellence training — Company training programme, 2081
The name, employers and numbers above are invented. Replace every one of them —
a CV that still says Aayush Shrestha is worse than no CV at all.
Customer service CV format
The sections, in the order an employer reads them.
- Name and contact — Name, phone, email and city, and whether you can work night shifts.
- Profile — Years in support, channels — voice, chat, email — languages, and your best metrics.
- Experience — Each job with dates, the process or client type, and metrics: calls a day, AHT, FCR, CSAT.
- Skills and tools — Ticketing and CRM systems by name, typing speed, complaint handling, de-escalation.
- Languages — English level stated honestly, plus Nepali and Hindi.
- Education — +2 or bachelor's with college and year.
- References — A team leader or supervisor.
Customer service CV objective
Two to adapt — change the numbers and names to yours. A career objective, or summary, is the two or three lines under your name.
With experience
Customer service executive with three years in telecom support and international BPO, handling around 90 calls a day at 86% first-call resolution and a 4.6 out of 5 satisfaction score, across voice, chat and email. Looking for a senior agent or team lead role.
For a fresher
BBS graduate with fluent spoken English, English typing at 45 words a minute and part-time customer-facing work. Comfortable with rotating and night shifts. Looking for a first customer service or call centre role.
More career objective examples, for every job
Skills to put on a customer service CV
- Inbound and outbound call handling
- Complaint resolution and de-escalation
- Chat and email support
- Ticketing and CRM — name the systems
- Fluent spoken English
- English typing, with speed
- Meeting AHT and quality targets
- Night and rotating shifts
Customer service CV for freshers
A customer service CV with no experience leads with language and typing, because they are tested first. State your English honestly — interviewers find out in a minute — and give a typing speed. Add any part-time job where you dealt with customers, and say you can work night and rotating shifts if you can. For international BPO roles, a short voice or accent training is worth a line.
Download a customer service CV in Word or PDF
This customer service CV sample is a template you can edit, not a picture. Open it in the builder,
replace the details with yours, and download it as a PDF or a Word file — free, with no sign-up and no watermark.
Common questions
How do I write a customer service CV with no experience?
Lead with spoken English and typing speed, add any customer-facing part-time work, state your shift availability, and list any communication or BPO training.
What skills should a customer service representative put on a resume?
Call handling, complaint resolution, chat and email support, the ticketing or CRM systems you have used, typing speed, languages and your record on handling-time and quality targets.
What numbers should go on a call centre CV?
Calls or chats a day, average handling time, first-call resolution and customer satisfaction score — the same measures the centre uses to judge its agents.
Can I download this customer service CV in Word format?
Yes. Open it in the builder, change the details to yours and download it as a Word file or a PDF, free and with no sign-up.